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# Help
Have a question or need to report an issue? Check out our fork-friendly FAQs below. Still need help? Contact us and we'll get back to you as soon as possible.
[Business](https://apps.dinova.com/helpfaq/business) [Rewards](https://apps.dinova.com/helpfaq/rewards)
## Business Dining Search FAQ
## What is Dinova?
When your business and mealtimes overlap, Dinova helps you find the perfect restaurants for your needs. Our marketplace of thousands of restaurant locations nationwide are here for you " whether you're grabbing a bite on the road, hosting a client lunch, or taking your team out to celebrate.
## As an employee, what do I need to know about dining in-network at Dinova restaurants?
Since your employer is a Dinova partner, you have access to thousands of preferred restaurants to use for any of your business dining needs. By paying for your business meal using your corporate card, you are then able to earn personal rewards based on how much you dine within your company's preferred restaurant network. Dinova handles everything through a seamless backend process and no coupons or codes are needed.
## What types of recommendations can I earn rewards points on, and how quickly after submitting a recommendation should I expect to receive my points?
As a myDinova user, you will receive 100 points for each in-network recommendation you submit, regardless of whether the feedback you provide is positive or negative. However, you will only receive points on recommendations you make related to a transaction you have made at that location within the past year. Once you have submitted a qualifying recommendation (i.e., using the Transaction History link for a restaurant you dined at using your corporate credit card), your points should appear in your myDinova account within 24 hours. If not, please contact support@mydinova.com
## Can I edit a previous recommendation that has been submitted?
Yes " by signing into your myDinova account, you can edit your previous recommendations. Simply select either the Recommendation tab on the myDinova homepage or go to your Account Profile page and select "EDIT"within the Restaurant Recommendations section.
## Do I have to be a myDinova member in order to search for recommended restaurants?
No " anyone who visits Dinova's search page will be able to search and filter by restaurants that have received the types of recommendations they're most interested in.
## How is Dinova's search experience any more helpful than other online tools and why have things like "alcohol to go"and "individually wrapped items"been included as new filters in this rollout?
Letting diners know about our in-network restaurant partners' essential dine-in, takeout, and delivery options is only one part of today's safe dining equation. Unlike other tools, Dinova's new user experience starts with those service-level options, but also gives users the ability to filter on other details (like mask policies and diner screening procedures) that address additional safety-related concerns. With regard to the "extra"filters, many of our restaurants, in direct response to pandemic-related shortages and mandates, have introduced or expanded offerings like alcohol to go, pantry items, individually wrapped items, meal kits, and so on. Some of these offerings " like individually wrapped items " have an obvious safety connection; others " like alcohol to go and pantry items " are considered conveniences. But by giving diners a one-stop option for picking up food and related items, our restaurant partners are also helping diners reduce their opportunities for exposure. As always, we recommend contacting our restaurants directly with any additional questions you may have about the information reflected in our search tools.
## myDinova FAQs
## How do I earn points?
You can receive points based on dining activity, Dinova Catering orders, and special offers/promotions offered by myDinova Rewards. For every $1 you spend in a Dinova network restaurant, you'll earn one point. Occasionally, we will offer certain promotions to reward you for dining at specific restaurants. If you take advantage of the offer, you will automatically receive the points offered with that promotion.
## How long does it take for points to appear on my account?
Depending on the type of credit card your company has issued you, it generally takes between 30-45 days for points to appear on your account. Dinova receives a credit card feed from your company each month which includes the following month's dining transactions. Once the credit card data is provided, Dinova then processes the data and all eligible dining transactions taken place during the previous month will be awarded points to your account. For Dinova Catering orders, your points will appear on your account the day after your order is delivered or picked up. If you have any questions about your dining activty and/or points, please email support@mydinova.com.
## How do I redeem my points?
It's easy! Once you have accumulated enough points, you can redeem them for an electronic gift card of your choice to use anytime you like. Simply click on the Rewards page to see your options and redeem your points. You can redeem $1 for every 100 points you earn. Gift card denominations will vary from restaurant to restaurant. You must have at least 500 points accumulated to redeem a $5.00 gift card from participating restaurants that accept that denomination. Other card denominations are available. Please see the card reward amounts listed on card details on the Rewards page.
## What do you do with my credit card information?
Your card number will only be used once for authentication purposes and will not be stored in our system. Immediately after entering your card number, it is converted to a unique code that is encrypted and cannot be reverse-engineered. We use this code to track your dining transactions for the purpose of awarding you points. If you change card numbers, you'll have to let us know by updating your profile.
## Can I register and earn points on my personal credit card?
No. Your myDinova rewards are for business meals and entertainment only. We only process transactions (and thus you only earn rewards) on your registered corporate credit card(s). If you register a personal credit card, it will not show up on your Activity page and will not be eligible for points.
## What type of transactions does myDinova Rewards process?
myDinova Rewards is designed to allow you to earn rewards based on your business dining transactions within your company's preferred restaurant network, Dinova. Therefore, only business dining transactions made on your registered company card will allow you to earn points redeemable for restaurant gift cards.
## Do myDinova Rewards points expire?
Any unused points are forfeited (i) 30 days after the cancellation or termination of the corporate credit card registered under Member's account, (ii) 30 days after Member's employer is no longer a Network Corporation, (iii) 30 days after the termination or resignation by Member from the Network Corporation employer, (iv) if Member's account is inactive for 18 continuous months, or (v) 30 days after the termination or cancellation of myDinova.
## How long will it take me to receive my gift card?
Your requested gift card will be sent to you electronically within 72 hours upon redemption. If you have any questions about redeeming, please contact [support@mydinova.com](mailto:support@mydinova.com).
## What if I don't receive my gift card in the expected time frame?
If you have not received your selected e-gift card(s) within 72 hours, please be sure to check both your Junk and/or Clutter folder as the gift card could have landed in either of these mailboxes. If you still are having trouble with receiving your gift card, please contact [support@mydinova.com](mailto:support@mydinova.com).
## What should I do if my email address changes?
You have the ability to edit your email address by visiting your Profile page. Simply go to your profile page and click on "edit personal information"to update your email address.
## What happens if I leave my company?
If you leave your company, you will not be eligible to earn future rewards points since your points are based on your company's enrolled corporate card. You can still use the points you earned within 30 days, so be sure to redeem those as soon as possible.
## What communication should I expect to receive?
You will receive emails once a month with a summary of your account activity with the total number of new points that you've earned for that month. You might occasionally receive administrative emails from Dinova that contain information about the myDinova program such as new significant restaurants added to the program, new features and functionality, updates to our website/mobile, app, etc. All emails will come from Dinova. For more information review our Privacy Policy. In addition, we may send you special offers from specific restaurants from time to time which will give you the opportunity to earn extra BONUS points. You may unsubscribe from account activity emails or special offers emails at any time.
## Why should I go to Dinova network restaurants for my business meals?
Just like your other preferred programs where you get rewarded for concentrating your business at a preferred airline, hotel, or car rental provider, you can now earn personal rewards on your company meals and entertainment expenses when you concentrate your spending with restaurants in the Dinova network. Every time you use your corporate card at a Dinova network restaurant, you will automatically earn reward points that you can redeem for restaurant gift card(s) of your choice. You benefit from reward points on business dining expenses. The restaurants benefit by gaining new and more frequent business when you dine at their establishment. Your company benefits by receiving savings in the form of monthly rebates. Our program is designed to benefit ALL parties involved.
## How do you select the restaurants that are in the Dinova network?
Restaurants are in the Dinova network by invitation only. We have built our network to include top-quality restaurants in all major and secondary markets that are of different price levels and cuisine types to appeal to all tastes and business situations. Dinova's 20,000+ restaurant network includes independent restaurants for fine dining, farm to table and foodie options, local neighborhood gems, as well as national full-service and limited-service restaurant chains, encompassing breakfast, lunch and dinner. We want to be sure that you have a variety of quality restaurants to choose from whether you are traveling on business, entertaining clients, or booking catering events. New restaurants are continually being added each month, so be sure to check our app before you dine out to see all the latest available options.
## Do I need to identify myself at the restaurant or show my corporate ID?
No, there is no need to show a corporate ID. In fact, there are no coupons or special reward/loyalty cards involved with Dinova's program. Just enjoy your meal as you normally would, and simply use your registered corporate card to pay the bill. That's it! Your transaction is automatically processed and is added to your account Activity page in real time. You'll earn one point for every dollar you spend in-network, on the spot!
## What do I do if I am unable to submit my credit card information after I have signed-in?
We see this very occasionally. The fastest way to resolve this is to logout and sign back in. You should now be able to enter your card information and start earning reward points.
## Can I register more than one corporate credit card?
Absolutely! If you have more than one corporate credit card, you can register additional cards by going to your profile page and clicking the 'Add Credit Card' button on our profile page to begin adding additional cards to your acocunt.
## myDinova FAQs
## How do I earn points?
You can receive points based on dining activity, catering orders placed through Dinova's catering portal, and other special offers/promotions offered by myDinova Rewards. For every $1 you spend in a Dinova network restaurant, you'll earn one point.
## How long does it take for points to appear on my account?
Depending on the type of credit card your company has issued you, it generally takes between 30-45 days for points to appear on your account. Dinova receives a credit card feed from your company each month which includes the following month's dining transactions. Once the credit card data is provided, Dinova then processes the data and all eligible dining transactions taken place during the previous month will be awarded points to your account. If you have any questions about your dining activity and/or points, please email support@mydinova.com.
## Where do my points go at the end of the year?
Your company has elected to donate all points earned at the end of each year to a reserved fund designated by your company. All points accrued at the end of the year will be deducted and your account balance will start over at the beginning of each year.
## Do myDinova Rewards points expire?
Any unused points are forfeited (i) 30 days after the cancellation or termination of the corporate credit card registered under Member's account, (ii) 30 days after Member's employer is no longer a Network Corporation, (iii) 30 days after the termination or resignation by Member from the Network Corporation employer, (iv) if Member's account is inactive for 18 continuous months, or (v) 30 days after the termination or cancellation of myDinova.
## What happens if I leave my company?
If you leave your company, you will not be eligible to earn future rewards points since your points are based on your company's enrolled corporate card. You can still use the points you earned within 30 days, so be sure to redeem those as soon as possible.
## Do I need to identify myself at the restaurant or show my corporate ID?
No, there is no need to show a corporate ID. In fact, there are no coupons or special reward/loyalty cards involved with Dinova's program. Just enjoy your meal as you normally would, and simply use your registered corporate card to pay the bill. That's it! Your transaction is automatically processed and is added to your account Activity page in real time. You'll earn one point for every dollar you spend in-network, on the spot!
## DoD Dine Smart FAQs
## How does DoD Dine Smart enable DoD employees to earn rewards?
Just like other preferred programs where individuals get rewarded for choosing one airline, hotel, or car rental provider over another, Department of Defense employees will be able to earn personal rewards on their DoD TDY meal expenses when they eat with restaurants in the Dinova network. Once their GTCC card is registered, members will be able to Every time they use their GTCC at a Dinova network restaurant, they will automatically earn reward points that add up to restaurant gift cards for their own personal use.
## How do DoD personnel earn rewards points with myDinova Rewards?
Employees earn points by using their GTCCs to pay for dining activity at Dinova restaurants and by taking advantage of special offers or promotions. For every $1 they spend in a Dinova network restaurant, they'll earn one point.
## How do DoD personnel redeem their myDinova Rewards points?
Once they start earning points, DoD personnel are eligible to redeem those points for electronic gift cards from a variety of Dinova marketplace restaurants. To redeem points: employees log into the myDinova Rewards site, select the card they want for the amount relative to the points they've earned, and the electronic gift card can be delivered to that employee's email address or to any recipient of their choosing within 72 hours.
## Do employees need to show military or government employee IDs at Dinova marketplace restaurants?
No, there is no need to show a military or government employee ID. In fact, there are no coupons or special reward/loyalty cards involved with the DoD Dine Smart or myDinova Rewards programs at all. All personnel need to do is eat at participating restaurants and pay with their GTCC. Their transactions are automatically processed and points automatically awarded. They'll earn one point for every dollar they spend in-network, on the spot.
## What type of transactions does DoD Dine Smart process?
For the purpose of awarding the DoD its rebate and awarding employees points on their dining spend, Dinova tracks participants' dining transactions only. Dinova does not capture or track any other transactions charged to the card at any time.
## How does Dinova know when DoD employees dine in-network?
When you sign up for myDinova and register your travel charge card information, your card number is encrypted and then used to identify only your dining transactions. Dinova uses this encrypted information to award you points on the total transaction amount (including any tip) and calculate any bonus points from special promotions as applicable. Dinova does not receive itemized transaction details.
## Are DoD personnel automatically enrolled in the myDinova rewards program? Is it mandatory?
Participation in myDinova Rewards is neither automatic nor required; DoD personnel must opt in to the myDinova Rewards program in order to participate and accumulate rewards, by registering their GTCC with myDinova Rewards online. On the other hand, the DoD's DoD Dine Smart program will happen automatically: the DoD will earn rebates on Dinova marketplace meals paid for with GTCCs regardless of whether or not the individual employee decides to participate in the myDinova Rewards program.
## What should a myDinova Rewards participant do if their email address changes?
Participants have the ability to edit their email address by visiting their myDinova Profile page.
## What happens to an individual's rewards points if they leave the DoD?
When an employee leaves the DoD, they will not be eligible to earn future rewards points since their points are based on their enrolled GTCC. However, if they move to another organization that also participates in the Dinova network, those points can be transferred to their new organization account by contacting the myDinova Rewards support team.
## DoorDash For Work FAQs
## How do I earn points?
Points are earned on activity within either Dinova's restaurant network or by ordering through DoorDash. Members will earn one point for every dollar spent either within Dinova's restaurnat network or from a DoorDash restaurant partner. Employees are able to earn points only if they have registered for both myDinova Rewards and DoorDash using their work email.
## How do I redeem points?
Once members have earned a minimum of 500 points, members become eligible to redeem those points for e-gift cards provided on the Rewards page of their myDinova account. To redeem points, log into the myDinova Rewards account, select the gift card you want for the amount relative to the points you've earned, and the electronic gift card can be delivered to the specified email address within 72 hours.
## What if I signed up for myDinova Rewards but not DoorDash?
DoorDash will send out an email within one week of registering for myDinova that will include a link to create your account and become eligible to earn points.
## What if I already have a DoorDash account?
Pfizer has partnered with DoorDash as Pfizer's preferred delivery partner, enabling Pfizer employees to be enrolled in DoorDash For Work as a benefit to each cardholder. Employees are required to setup an account using their work email in order to become eligible to earn points on all future DoorDash orders.
If you have an existing DoorDash account with your Pfizer email, you will automatically be enrolled into the Pfizer team on DoorDash. You can navigate to doordash.com/teams/join within one week of signing up for myDinova to verify.
## How long does it take for my points to appear on my account?
Points earned from dine-in or take-out at a Dinova restaurant will take a minimum of 15 days to process on your account. If ordering from your work DoorDash account, points will awarded within 7-10 days after purchase.
## Can I register and earn points on my personal card?
Personal cards registered on your myDinova account will not be eligible to earn points. However, the good news is that employees wtih an active DoroDash work account will be eligible to earn points for all DoorDash orders.
## What if I have a question related to my account and activity?
For questions related to myDinova account or activity, please contact support@mydinova.com. For questions related to your DoorDash account, please contact work-support@doordash.com.
### Need More Help?
Contact us for assistance with your myDinova reward points.
[EMAIL US](mailto:support@mydinova.com) [CALL US at 888-346-6828](tel:1-888-346-6828)